Website accessibility

This accessibility statement applies to

The Royal Docks Team have worked with web developers and partners to keep accessibility at the forefront of our approach since the launch of the site in April 2019. Their help, in conjunction with best practice standards for web accessibility have helped us create a website which we hope can be accessed by those with a range of accessibility requirements.


If you have any problems using the website, feedback will give us guidance so we can make improvements. If you experience any trouble accessing services or information on this site, please contact us at

Help for website visitors with disabilities

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • All images at time of launch have a written description (alternative text). This gives an explanation of what the image is about if it fails to load or you are using a screen reader.
  • We use headings to give structure to our pages so it is easier to navigate, especially if you are using a screen reader.
  • We try to write in plain English in a style that is straightforward and easy to understand. We also avoid using jargon.
  • We try to comply with Web Accessibility Initiative Guidelines (WAIG). Our website meets an AA rating where HTML is used.
  • We have increased the contrast where we use colour and text to aid readability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Some PDF documents are an image/screen grab and therefore has no text and a machine cannot read it
  • Some of our online forms are difficult to navigate using just a keyboard

Technical information about this website’s accessibility

The Royal Docks Team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Some of the documents on the website fall within the scope of the regulation but may not be fully accessible. The Royal Docks Team are working with our services to review documents and videos to make them compliant as part of our ongoing and upcoming website developments.


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement and last updated.

This statement was prepared on 23 September 2020 and last updated on X September 2020.

Feedback and contact information

If you need further information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by email at

We’ll consider your request and get back to you in ten working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How accessible is the site?

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible which are being reviewed as part of ongoing website developments.

For information on Accessibility Compliance on the Royal Docks website from the development of the website (October 2018) please view our developer’s checklist document and comments.

Disproportionate Burden

We have not tested the current Royal Docks website for accessibility since it was developed and originally tested in October 2018 and pre-launch. Work was completed within accessibility guidelines that still define current compliance standards. We are planning to redevelop the site within months and ensure a higher level of compliance by improving on areas of the website that aren’t fully compliant. The new developments are being undertaken with accessibility as a critical criteria for success. We have a duty to spend taxpayers money responsibly and therefore feel it would be duplicating resources to address issues with the existing site at this stage given development of new site features will be undertaken, as well as further delaying the launch of the new features and developments. For these new features we are currently building accessibility into the design and testing as well as reviewing current components, functionality and documents for accessibility.